Category Archives: Medical translation/interpreting

The Benefits of Interpreters for Senior Care

Using professional interpreters in senior care is essential to providing Limited English Proficiency (LEP) patients access to appropriate care and services. Having an interpreter available also helps ensure that a patient understands what medical professionals are recommending or requesting and that the patient is satisfied with his or her care. In fact, many doctors and nurses require the assistance of interpreters not only to overcome the obvious language barriers, but also to navigate potential cultural differences. Avoiding miscommunication during a patient’s stay in senior care is extremely important in order to avoid any errors in care attributed to language barriers (and potential lawsuits that may arise from these errors if a trained interpreter is not present).

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It may seem like a patient’s friend or family member could interpret for them whenever necessary. However, it is vital that the interpreter used is a trained professional. Untrained interpreters are more likely to make errors or even violate confidentiality issues, resulting in potentially adverse outcomes. Friends and family may also be embarrassed by some of the medical topics that come up and use euphemisms or different terminology than what the medical team had used. This could cause confusion on both sides. Not to mention that this could be a clear HIPAA violation!

On the other hand, a professional interpreter will be trained in the necessary skills and terminology and is fully equipped to handle the situations that may arise with the individual in senior care. Professional interpreters are also legally bound to confidentiality agreements, protecting both health care professionals and the patient. An interpreter’s code of ethics is another key difference in utilizing a professional. Non-professionals are unfamiliar with such confidentiality and ethics requirements, and therefore, they could make egregious errors or missteps that may result in improper care.

Having an interpreter available for your senior care patient not only helps ensure that the patient can communicate with the medical team, but also statistically results in higher patient satisfaction since the patient is able to feel confident in knowing his or her needs are being met, and is able to communicate in his or her preferred language. The interpreter may also be able to clarify cultural differences for the medical team if such a situation arises, since the professional interpreter is well-versed in the cultures associated with both languages. If the patient’s stay in senior care is temporary, use of a trained interpreter is also associated with significantly shorter stays and reduced readmission rates.

While on-site interpreting is preferred, understandably there will be situations in which this is not possible if an on-site interpreter is not available. In these instances, it is also possible to use telephonic interpreting services. When in doubt about a patient’s English proficiency, it is best to use either an on-site or telephonic interpreter to assess and help with the potential language barrier for the best possible outcome for both the senior care facility and its patient.

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Filed under Interpreter Services, Medical translation/interpreting

Cheap Translation Services: Do You Really Get What You Pay For?

If you’ve ever been in need of translation services, or are currently looking into them for your company, chances are good that you’ve likely shopped around for what you consider to be the best deal while looking into the different options. You’ve spent a lot of money and time ensuring that your current brochure, form, website, etc. is perfectly crafted for your company and your customers. If you are looking to have the same translated for another audience, it only makes sense that you would like the best for them as well. If this is still fairly new for you, it can be a bit overwhelming and we understand wanting to find the best price for your company. However, that best price may not always come with the best quality translation, so if a pricing option seems too good to be true, it may be important to remember that you often really do get what you pay for.

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If you do decide to use cheap, often unaccredited translation services, or even accept the help of a bilingual friend who may not be truly qualified to translate your text, you will end up with an initially cheaper service. However, you might compare it to the quality/cost comparison of just about anything currently on the market. Just as a $5.00 shovel may work well for a single yard project, chances are good it won’t last the entire season, and you will end up needing to replace the shovel again anyway. If you continue to purchase the $5.00 shovel, you will likely spend more money and time replacing it than you would if you had just purchased the $30.00 shovel to begin with.

Translation is similar. If you print a subpar translation on your brochures, your customers will notice. There will be errors, and although they won’t always be critical errors, if your customers can tell that it’s a translation at all, it impacts your reputation with them. The mark of a good translation is one you do not even realize has been translated. It should read smoothly and naturally so that the reader believes it was written with him in mind in the first place.

Professional linguists do not and should not have the cheapest rates around, so if you are quoted an extremely low price compared to others, it’s likely that the linguists used are not the most qualified, or perhaps, the agency uses shortcuts to keep the price so low (using machine translation to begin with, and only using a human proofreader to review that text, for example). A reputable translation agency will have strict measures in place to ensure the quality of your product. A translation should always be handled by at least two separate qualified linguists to both translate and proofread/edit the text, and then undergo the agency’s own quality assurance measures to avoid any issues from the onset.

If you are truly interested in saving money, have the translation handled correctly the first time to avoid costly mistakes down the road. ATS is proud to say that we do not take shortcuts with your projects and always use professional translators and proofreaders who are qualified to handle the content of your project. If you would like more information on a current project you have, or would like to request a free quote, we would love to hear from you!

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Filed under Customer Service, Legal translation/interpreting, Medical translation/interpreting, Translation Industry News, Translation Services

What If I Just Use the Google Translate Button on My Website?

It’s not uncommon to hear someone ask about using Google Translate (or another free machine translation tool) for their translation needs. Those in the language industry probably hear this question fairly often, especially since there is a Google Translate button on many websites, both personal and professional, prompting users to translate a website into the language of their choice with just the click of a button.

Although those in the language industry will have immediate reservations about using free, automated machine translation professionally, it is not difficult to understand why many would feel this is a good option. After all, Google provides some amazing services, many of which are free. If you have grown to trust Google for these other services, it might stand to reason that you feel comfortable trusting Google for a free translation, as well. Trust us, we completely understand! However, your organization’s brand and your website’s accuracy may be at stake if you are relying on this method to translate content for your visitors.

The ability to correctly maintain both the meaning and the intended impression of your website’s subject is something, at least at this point in time, that can only be accomplished with professional human translators. These translators are able to dissect the content of the page, understand the intention of its message, and then convey that same message and intention in another language.

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Automated machine translation such as Google Translate is unable to identify all of the nuances of a language, and often makes errors involving both the grammar and vocabulary of the target language. If you have ever used the Google Translate button to translate a non-English website into English, it was likely very obvious that the translation was automated and not done professionally by a native speaker. This type of translation does not capture the true original message, even if we can make out what the proper words should have been, some of the time.

If your organization values its branding and professionalism, it is important to have your website translated professionally. A professional translation agency will ensure that a native speaker of the target language who specializes in the subject matter translates your content. The translation will also be reviewed by a proofreader or editor to ensure the quality of the final product. This helps to maintain the professionalism your company conveys through its branding, and it can also keep your company out of legal trouble in certain cases, should your information be translated incorrectly. If you are a food vendor, for example, and your website mistranslates allergy warnings, this could have major legal ramifications for you if one of your customers falls ill.

Even if there are no legal implications, native speakers of a target language will know when a website has been translated through an automated system and may look to your competition for a company that will better communicate with them. After all, good communication is a form of good service.

The process of taking your message, breaking down its intended meaning in all places, understanding the nuances of your ideas and messages, and putting it all back together in another language is complex. Although we completely understand the appeal, we urge you not to rely on a seemingly free service to do this. Just as other aspects of your business are handled by their respective professionals, we recommend doing the same for your translations to help prevent potential mistranslations and bumps down the road.

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Filed under Customer Service, Legal translation/interpreting, Marketing, Medical translation/interpreting

Translating Idioms: Why a Professional Translation is Essential

Idioms are an important part of our language, maybe even more than we actually realize. They are so ingrained in our normal language usage that we may even use them without realizing it. It is important to understand what an idiom is. According to Webster’s Dictionary, an idiom is “an expression whose meaning is not predictable from the usual meanings of its constituent elements” or “a language, dialect, or style of speaking peculiar to a people”. Basically, idioms are the expressions and sayings that people use when they speak or write that have their own unique meanings and cannot always be taken literally. There’s no use beating around the bush – we can’t turn a blind eye to them. So what do we do with them when they appear in a text that needs to be translated?

A professional translator will recognize an idiom and find the equivalent to that expression in the target language. More often than not, the expression used in the source language will not be the same as the expression’s corresponding version in the target language. However, the target language will have its own version of the expression that the translator will use instead. It is extremely important to use the target language version of the idiom. If translated word for word, an idiom will lose its intended meaning and may actually cause a complete lack of understanding for the reader in the target language.

Here are some common English idioms with their Spanish equivalents. We have included the literal translation of the Spanish versions just to show how much meaning may actually be lost if one tries to convert the Spanish idiom back into English.

English Source: “To turn a blind eye”
Spanish Target: Taparse los ojos
Literal Back Translation: “To cover one’s eyes”

English Source: “To beat around the bush”
Spanish Target:Andarse por rodeos
Literal Back Translation: “To go on detours”

English Source: “It’s 6 of 1 and half a dozen of the other.”
Spanish Target:Olivo y aceituno, todo es uno.
Literal Back Translation: “An olive and an olive tree, it’s all one.”

English Source: “On all fours”
Spanish Target:A gatas
Literal Back Translation: “Like cats”

While these are a few fun examples, you can see how literal translations can be problematic. The same is true for all of the text you need to have translated, not just for idioms. Anyone who reads the target text should believe it was written originally in his/her language. Literal translations of texts are easy to spot and they can turn customers off to your brand or products, as they are a sign that little care was put into trying to connect with the reader.

Have you come across any literal translations that caused a translation blunder? Feel free to share them below!

 

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Filed under Customer Service, Global Markets, Legal translation/interpreting, Marketing, Medical translation/interpreting, Translation Services

What information does ATS consider when providing my free quote?

For each project that ATS handles, we consider several different factors when it comes to providing your free quote. We will consider the project type or service you request, the source and target languages of your project, and the timeline in which the project needs to be completed. No matter what project you need handled, ATS will be sure to offer you the most competitive rates possible while taking these items into consideration.

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A legal document should be handled differently than a technical operating manual and ATS takes project type into account. Since these two areas are so distinct, we have teams of different linguists who work on each one. It is important that our linguists be highly specialized in the content area you request. We have a wide array of linguists with many specialties, so doing so is usually not a problem. If we do not have a specialist in your project’s subject area, ATS will work to recruit someone who is able to handle your project type.

We also take source and target languages into consideration. Language combinations that are more rare sometimes require us to charge higher rates than some of the more common language combinations, for example.

ATS also takes your desired/needed timeline into consideration when providing your free quote. A job that does not need to be returned immediately, and will not rush the linguists who are working on the project for you, will not require any additional fees. However, if the project turnaround time will require our linguists to work overtime-type hours to finish it within the desired timeline, we may need to add rush fees to the quote. You will have the chance to accept the fees or change the timeline of the project.

Interpreting is quoted differently than document translation, since the services require a different set of skills. Similar to translation, however, the type of interpreting service needed will also be something ATS considers when providing your quote. Interpreting for a surgery is handled differently than interpreting for a legal deposition, for example. ATS offers varying types of interpreting services, such as in-person or over-the-phone interpreting. We also take source and target languages into account, just as we do for document translation, as well as the time required for our interpreter to be available. If an interpreter needs to be available for longer than a normal working period, we may need to charge additional fees.

No matter what project or service you need, ATS will be happy to answer any questions you may have and will always provide you with the most competitive rates possible. Please don’t hesitate to email us at freequote@accessibletranslations.com so that one or our Project Managers can assist you at every step along the way – we are happy to help!

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Filed under Customer Service, Global Markets, Interpreter Services, Legal translation/interpreting, Medical translation/interpreting, Translation Services