Tag Archives: professional translation agency

The Benefits of Interpreters for Senior Care

Using professional interpreters in senior care is essential to providing Limited English Proficiency (LEP) patients access to appropriate care and services. Having an interpreter available also helps ensure that a patient understands what medical professionals are recommending or requesting and that the patient is satisfied with his or her care. In fact, many doctors and nurses require the assistance of interpreters not only to overcome the obvious language barriers, but also to navigate potential cultural differences. Avoiding miscommunication during a patient’s stay in senior care is extremely important in order to avoid any errors in care attributed to language barriers (and potential lawsuits that may arise from these errors if a trained interpreter is not present).

Senior Citizen

It may seem like a patient’s friend or family member could interpret for them whenever necessary. However, it is vital that the interpreter used is a trained professional. Untrained interpreters are more likely to make errors or even violate confidentiality issues, resulting in potentially adverse outcomes. Friends and family may also be embarrassed by some of the medical topics that come up and use euphemisms or different terminology than what the medical team had used. This could cause confusion on both sides. Not to mention that this could be a clear HIPAA violation!

On the other hand, a professional interpreter will be trained in the necessary skills and terminology and is fully equipped to handle the situations that may arise with the individual in senior care. Professional interpreters are also legally bound to confidentiality agreements, protecting both health care professionals and the patient. An interpreter’s code of ethics is another key difference in utilizing a professional. Non-professionals are unfamiliar with such confidentiality and ethics requirements, and therefore, they could make egregious errors or missteps that may result in improper care.

Having an interpreter available for your senior care patient not only helps ensure that the patient can communicate with the medical team, but also statistically results in higher patient satisfaction since the patient is able to feel confident in knowing his or her needs are being met, and is able to communicate in his or her preferred language. The interpreter may also be able to clarify cultural differences for the medical team if such a situation arises, since the professional interpreter is well-versed in the cultures associated with both languages. If the patient’s stay in senior care is temporary, use of a trained interpreter is also associated with significantly shorter stays and reduced readmission rates.

While on-site interpreting is preferred, understandably there will be situations in which this is not possible if an on-site interpreter is not available. In these instances, it is also possible to use telephonic interpreting services. When in doubt about a patient’s English proficiency, it is best to use either an on-site or telephonic interpreter to assess and help with the potential language barrier for the best possible outcome for both the senior care facility and its patient.

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Filed under Interpreter Services, Medical translation/interpreting

The Importance of Translating Safety Information For Your Employees

Ensuring a safe work environment for employees is crucial for any business. Both safety signs and manuals play an important role in helping to maintain safety standards across the board for your company. While having these safety signs and manuals available in English is imperative for your employees who speak English as their first language, translating them into languages other employees may also speak natively will help your business avoid machine malfunctions, injuries, and potential lawsuits. Here are just a few reasons why translating signage and manuals could save your company money and give you peace of mind.

1. It ensures the safety of your employees and visitors.

The primary function for both safety signs and manuals is to ensure both employees and visitors alike are aware of any possible dangers and hazards associated with a particular machine or area within your company, thus preventing injury or machine failure. If any of your employees or plant visitors speak a language other than English as their primary language, having manuals and signage properly and professionally translated is of vital importance in order to ensure they are provided with the same level of safety standards as your English-speaking employees and visitors. An injury in the workplace can easily result in a lawsuit for your company if the person who was injured could not understand a manual for a machine or signage related to safety in the workplace.

2. It prevents pricy avoidable machine repair costs.

If an employee is unable to fully understand the operating manual for a particular machine he or she is working on, it could result in an otherwise avoidable machine malfunction if the employee does not use the machine as intended. The machine could also either become damaged or damage the surrounding workspace. Even an employee with a good grasp of English in a typical situation may struggle with some of the more technical vocabulary in machinery operating manuals. Having the manuals available in his or her native language will help eliminate repair costs, thus saving you money in the long term, since the employee is much more likely to fully understand the steps necessary to properly use the machine.

3. It will attract a wider pool of skilled workers and improve the morale of those who already work for you.

If your company is not known for having training and/or safety information available in an applicant’s native language, a highly skilled individual may decide not to apply for fear of not being able to perform the work competently. This means your company could lose out on a number of skilled workers who would otherwise be a very valuable asset in the workplace. Likewise, employees who feel valued are more likely to remain at a company. If workers feel frustrated by not being able to understand some of the safety requirements for their job, then the turnover rate for these workers will likely also be higher.

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Having signage and materials available in more than one language could prove highly beneficial for your company. However, it is equally important to ensure that these are translated professionally and correctly. Even a slight error could result in employee/visitor injury or damage to your machines. If you are interested in learning more about translating your safety signage and materials, please let us know – we are happy to help!

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Filed under Translation Services

ATS Client Feature: Curry, Roby & Mulvey

It’s time for our latest ATS Client Feature! Each month we are sharing about some of our favorite translation and interpreting clients. This month we’re pleased to feature one of our legal services clients, Curry, Roby & Mulvey. If you’re in Ohio and need a great legal counsel, check them out!Screen Shot 2017-07-18 at 3.10.40 PMCurry, Roby & Mulvey is a growing civil litigation law firm serving every county in the State of Ohio. This diverse firm believes in confidentiality and that trust is the foundation of the attorney-client relationship, which is why Curry, Roby & Mulvey has been coming to us over the years for interpreters for on-site interpreting at depositions for their clients.

Special thanks to Curry, Roby & Mulvey for being one of our ATS featured clients! Stay tuned to learn about our other translation and interpreting clients. We can’t wait to share them with you! If you would like us to feature you in this series, please contact us and let us know.

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Filed under ATS News, Client Feature, Legal translation/interpreting

Subtitle Translations Gone Wrong

If you’ve ever watched a film in a language other than your own, you know how important subtitles are in allowing you to understand what is happening. Subtitles can guide you through a foreign film with ease, conveying the meaning of each scene through text that helps you experience the film effortlessly. In fact, the better the subtitles, the less likely you are to even notice you’re reading them by the time you’re engrossed in the plot!

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However, if you have ever come across a film with some questionable subtitles, you know that this can ruin your entire film-watching experience. If subtitles do not correctly convey the humor, drama, or emotion of a scene—how it was originally intended to be experienced—the movie experience is simply not the same.

How do you think a Chinese-speaking filmgoer would appreciate the humor of Guardians of the Galaxy if each time a character meant to insult Rocket by calling him “rodent” or “weasel”, the subtitles translated it as a term of endearment instead, such as “small raccoon”? It doesn’t quite have the same feel, right? You can find several more examples of mistakes within that particular movie here. Even the title went from Guardians of the Galaxy to Interplanetary Unusual Attacking Team!

The reasons why subtitles get mistranslated are numerous. Here are just a few:

  • The film company could be relying on someone who either isn’t a professional, or who simply isn’t fluent enough in both languages to tackle this sort of work.
  • The company may also expect the translator to adhere to a deadline that is too strict for 100% accuracy, or offer less compensation than more qualified translators would be willing to accept for this complex work.
  • The translator may not be able to fully understand the humor, slang, or jargon within the original dialogue, since they are translating into their native language, and not from In this case, having a translator who is near native in the source language is a must.
  • It’s possible the translator may have simply misheard the original line(s) if they were not provided with a written script, thus resulting in an incorrect translation.

For your amusement, here are a few other subtitle translation mistakes we’ve found:

  • Juno: The Spanish translator translated “I’ll have a Maker’s Mark” to “Just sit down next to Mark.”
  • Gone with the Wind: “Frankly my dear, I don’t give a damn” was translated as a slightly rougher “Straightforwardly, my dear, I would not give you a damn” in Russian.
  • Apollo 13: the German translator mistook the word “peg” for “pig” in the quote “You have to learn to put a square peg in a round hole”, making for a humorous translated sentence!

Subtitles can truly make or break a box office experience in a foreign market, and it is important to use qualified translators and proofreaders to handle the task! If you’ve come across some particularly poor translations within subtitles, please let us know in the comments below!

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Provide Value: Translating Parts of Your Newsletter For Your Customers

Providing value through a weekly or monthly business newsletter takes a lot of thought and time. First, you have to decide what content to include and how it will be perceived by your readers. And secondly, you want to make sure that the information you are providing will make your readers want to become (and remain) your customers.

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If you’re not sure whether you would like to translate your entire newsletter, we encourage you to at least consider getting parts of your newsletter translated for your customers. Here are a few crucial sections of your newsletter you may want to consider for translation in order to bring the best value to your audience.

Special Offers: You can get a lot more bang for your buck if you are advertise something you are offering to both English speakers and those who follow you and speak another language. Once you know your target market, no matter the language they speak, you can create an offer that will appeal to them and make sure they know it’s meant for them. What are some examples? Special offers that are ideal for translation would include time-sensitive coupons or discounts, referral incentives, etc. GetApp has reported that special offers are the second highest rated reason that people subscribe to and remain on email lists.

Calls to Action: These items are what you hope your readers will do when they read your newsletter. Do you want them to sign up for a new service? If so, have this portion of your newsletter translated so that there’s no question about what you want them to do. Make the text catchy in English before you send it off to your translation provider.

Helpful Tips and Tricks: Think short, snappy bits of information that bring value to your customers in some way. Do you have a tip for the fastest way to handle an otherwise tedious task? Or can you share a new way of using an item or product you sell? These little bits of information, if translated professionally, will let your readers who speak another language know that you are looking out for them and that you care about communicating with them and making their lives better.

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Filed under Customer Service, Translation Services