Your Website is Translated… Now What?

If you’ve recently translated your website, then you’ve taken a huge first step in terms of growing your marketing demographic! However, you may notice that your customer base does not necessarily grow right off the bat just based on the translated website alone. Your goal to expand your customer base into other cultures is a great one, and here are some steps to help drive traffic to your newly translated website and continue along the path of reaching this new demographic.

  • Create marketing plans aimed at bringing in your new target demographic. Advertise your content in sources relevant to this group, localizing your advertisements to reach these new customers. If your customers do not realize that there is an entire web page designed with them in mind, you won’t see the full benefit of its creation!
  • Use social media to your advantage! Facebook, Instagram, Twitter, and YouTube are just a few popular social media channels that can help you reach more people faster. Know which social media platforms you’d like your company to start with, and focus on those. Learn what drives customer engagement across these channels and begin to implement these. Create a Facebook business page specific to your company’s niche within this target market. Point people to the content on your site whenever it’s relevant to send people there so that they engage with you where you’d like them to end up. Ensure your social media pages are easily identifiable as your own brand, but specific to your new market. If your company’s brand is typically associated with being carefree, make sure your new page adapts that perception, but tailor it to your audience. You might, for example, have someone run a “Business Name_Mexico” Instagram page to ensure the content is relevant. Such relevant and engaging content will drive your customers from social media to your website.
  • Engage with target customers on review sites when possible. This lets them know their voice is heard and that your company is serious about engaging with them in their own language on topics that are important to them.

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Once you’ve driven traffic to your website, it is important to keep these customers engaged to avoid losing them. Make your website visually appealing and tailor it to your target market. Be sure the first things your customers see when they visit the site are relevant to their needs. If it is not visually appealing or puts the customer off in any way, you run the risk of them leaving the website and not returning. You can also get feedback by surveying your customers while they’re using the site. Many people will gladly share their opinion and may help you identify any potential issues on the site as it relates to that culture (or in general!) and how you could possibly fix that going forward. This newly translated website is a great step in ensuring you are reaching your new customer base, and with the right focus on demographic going forward, you should see your website’s traffic increase along the way.

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Filed under Customer Service, Global Markets, Localization, Marketing, Translation Services

One Response to Your Website is Translated… Now What?

  1. Pingback: Translating and Localizing your Website on a Budget: Where to Begin | Translation Speak: Thoughts on Language Access

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