Finance and Banking
When you’re dealing with people’s money, there’s absolutely no room for error. Your customers rely on you to keep their money safe, understand their investment and savings goals, and communicate complex financial topics in language they understand. Your communications equal their trust.
Count on Accessible Translation Solutions (ATS) to help you gain and keep your customers’ trust and accounts in order. Our specialized translators, editors, proofreaders, interpreters, and writers make sure your communications remain confidential and seamless.
We offer a full array of translation, interpreting (including over-the-phone and remote options), and writing services for:
· Banks and credit unions
· Financial advisors and firms
· Insurance companies
· Mortgage lenders
· Real estate brokers
· Estate and trust planners
We proudly partner with companies and organizations like yours
READY TO DISCUSS HOW ATS CAN SUPPORT YOUR GOALS?
Telhio Credit Union
A Case Study
A leading lender in Ohio since 1934, Telhio Credit Union takes pride in serving anyone who lives, works, worships, or attends school in Central and Southwest Ohio. The financial institution is known for serving its members and the community, guided by its three core values: caring, commitment, and integrity. So, when Telhio needed to find a way to communicate with and serve its limited English proficient (LEP) members, the credit union’s leadership turned to Accessible Translation Solutions.
After meeting with the Telhio team, Madalena and her staff proposed several options to fit the credit union’s needs. First, we called on our translators specializing in finance and banking to translate brochures about the different account options for checking and savings. We also assisted Telhio in creating a radio ad with a Spanish voiceover talent to advertise the benefits of being a Telhio Credit Union member and the auto and home loans available to members. And perhaps most significantly, we set up over-the-phone interpreting accounts for all of Telhio’s branches and customer service centers so credit union members can ask questions and get information about any of their accounts and transactions in real-time.
Telhio has partnered with ATS for more than a decade. Jessica Bing, Chief Operations Officer of Telhio Credit Union shared, “By partnering with Accessible Translation Solutions, Telhio is now capable of providing a more extensive range of communication options to our members. This collaboration allows us to better serve the banking requirements of the diverse populations residing in Central and Southwest Ohio, not only for the present but also in the future. Our ability to offer high-quality translation services to all individuals who contact our credit union, regardless of their language, is of utmost importance to us. ATS is an essential component of our member service strategy, ensuring that we can communicate effectively with all members.”