Finance and Banking
When you’re dealing with people’s money, there’s absolutely no room for error. Your customers rely on you to keep their money safe, understand their investment and savings goals, and communicate complex financial topics in language they understand. Your communications equal their trust.
Count on Accessible Translation Solutions (ATS) to help you gain and keep your customers’ trust and accounts in order. Our specialized translators, editors, proofreaders, interpreters, and writers make sure your communications remain confidential and seamless.
We offer a full array of translation, interpreting (including over-the-phone and remote options), and writing services for:
· Banks and credit unions
· Financial advisors and firms
· Insurance companies
· Mortgage lenders
· Real estate brokers
· Estate and trust planners
We proudly partner with companies and organizations like yours
READY TO DISCUSS HOW ATS CAN SUPPORT YOUR GOALS?
Telhio Credit Union
A Case Study
A leading lender in Ohio since 1934, Telhio Credit Union takes pride in serving anyone who lives, works, worships, or attends school in Central and Southwest Ohio. The financial institution is known for serving its members and the community, guided by its three core values: caring, commitment, and integrity. So, when Telhio needed to find a way to communicate with and serve its limited English proficient (LEP) members, the credit union’s leadership turned to Accessible Translation Solutions.
After meeting with the Telhio team, Madalena and her staff proposed several options to fit the credit union’s needs. First, we called on our translators specializing in finance and banking to translate brochures about the different account options for checking and savings. We also assisted Telhio in creating a radio ad with a Spanish voiceover talent to advertise the benefits of being a Telhio Credit Union member and the auto and home loans available to members. And perhaps most significantly, we set up over-the-phone interpreting accounts for all of Telhio’s branches and customer service centers so credit union members can ask questions and get information about any of their accounts and transactions in real-time.
Telhio has partnered with ATS for more than a decade. Leslie Bumgarner, the President & CEO of Telhio Credit Union shared, “Working with Accessible Translation Solutions, Telhio is able to better serve our current members with a broader range of communications options, while also enabling us to plan for the future as we look to serve the banking needs of the diverse populations in Central and Southwest Ohio. It is so helpful to know that no matter who walks through the doors of our branches or contacts our credit union, we can serve them with high-quality translation services that are readily available. As a credit union, member service is our top priority, and ATS is one of the key components to communicating with our members who speak a different language.”